Frequently Asked Questions | Kleenworld
Why should a customer hire Kleenworld over another service provider?
Our customers hire us in exchange for confidence that the job is done the first time correctly and that their entire experience was a fantastic one. We are a bunch of highly educated people with cleaning industry involvement and external business validation. We use the latest cleaning technology, which is very efficient, hygienic and cost-effective. It dissolves dirt and kills bacteria while leaving the surfaces almost dry, clean and sanitised.
What experience, skills, qualifications or training do you have to make you the right cleaning service provider for the job?
Our passion, hard work, precise execution and determination have driven us to success. We live up to Kleenworld’s primary goal to provide excellent service to every client. Our founder has a strong background in microbiology which she passed on to our staff. It gives them proper understanding how organisms live, grow, and interact with their environments. Thus, ensuring that cleaning methods appropriately used for health and safety, both for the environment and the occupants.
Is there a particular aspect of the cleaning industry that you specialise in?
Kleenworld started as a contractor for post-construction cleaning projects. As the company grows, we cater the hospitality and other commercial establishments. We specialise in green-clean cleaning approach and procedures. We use the industrial grade steam cleaning machines that dissolve dirt and kill bacteria without using harsh chemicals. We do mattresses, furniture and carpet steam cleaning leaving little hope for organisms for survival. This steam cleaning method also removes debris and moisture from surfaces.
How do you usually charge for your cleaning service?
We make our reasonable estimate based on the of the size and condition of the property and the required tasks. The actual time needed depends on the number of clutters, level of dirtiness, quality of furnishings and the frequency and type of the previous cleaning. Please talk to us if you require a customised cleaning plan or package.
What makes your pricing competitive?
Kleenworld doesn’t undersell services. We aim to make the best possible outcome and benefits, for every dollar our client spent in cleaning rather than merely offering the lowest price. We believe that cleaning is not just cost, it generates revenue– that is the value of service we provide. We outperform our competitors by providing excellent performance and efficient, hygienic and cost-effective cleaning technology. We take pride in our advanced systems that provide consistent and efficient work structure.
How can a customer save money before you start the work? Please give three tips.
- Please list down the things you would like us to do.
- Please pick-up toys, piles of paper, and clutters from surfaces you want us to clean.
- Please ensure that the place, power and water sources are accessible.
What are the typical things that you need to know before you can provide a quote to a customer?
- Customer details including the address of the place to be serviced.
- Type of services (Commercial Cleaning, Post Construction Cleaning, House Cleaning, Steam Cleaning, Tile and Grout Cleaning, Carpet Cleaning, Car Detailing, Regular Cleaning or One Off Cleaning) required.
- The number of hours required.
- The date of the service.
- Checklist of the job to be done.
What makes Kleenworld the most reliable and trustworthy cleaning service provider for the job?
Kleenworld crew has years of cleaning experience, police-vetted, with work-with children clearance, highly educated and comprehensively-trained. We also have fill-ins and replacement cleaners available when needed.
We take pride in its advanced systems that provide consistent and efficient work structure. Our Quality Management Systems (QMS) is the cornerstone of our cleaning, supervision, reporting, customer service, accounting, and management. It is our commitment that all those who work with us are aware of company’s goals and quality objectives in all aspects of operations.
What questions should a customer ask to hire the right cleaning service professional?
- How do you set your rate?
- Do you conduct a background check on cleaning crew?
- Are you insured and bonded?
- Do you bring equipment and cleaning supplies?
- Can I get a written contract?
- What do you like most about your cleaning job?
What do you like most about your cleaning job?
Cleaning is a passion for serving others. We measure success by the level of satisfaction our clients received for the services we rendered.
Do you have a favourite story you would like to share?
One of our favourite stories is that of the President JFK who saw a cleaner while he was visiting the NASA space centre in 1962.
He walked over to the cleaner and said, “Hi, I’m Jack Kennedy. What are you doing?”
“Well, Mr President,” the cleaner responded, “I’m helping put a man on the moon.”
The moral of the story: Each one is important, and has contributed something, big or small, in shaping one’s life or a firm.
How did you decide to get into the cleaning industry?
Kleenworld started when Jane, a detail-oriented housewife, and company founder, hired many cleaning service providers. She thought that there were a lot of areas for development to achieve the top level of service provided. Her microbiology background has prompted her to establish a home-based Australian cleaning business so she can apply the clinical techniques, procedures and practices in the firm.
With the support of friends and business associates, Kleenworld has quickly grown to serve residents, contractors and business establishments in Melbourne. Many have come to trust the company for its professional commercial and home cleaning services.
Kleenworld is determined to become Australia’s premier cleaning service provider, offering superior, safe products and services to people everywhere.